Help and Support

Reel Island prides itself on giving first class customer service and support and we are here to assist you in any way that we can. If you have any question please don’t hesitate to contact us:
 

Contact Information

Support Email: support@reelisland.com

Livechat support

Support Hours are 24/7, 7 days a week


Frequently Asked Questions

Q: I have bonus money in my account, but when I try and play a game it says I have insufficient funds?
A: Bonus money can only be used in certain games, which are Slots and Scratch cards.

Q. Why is my withdrawal still pending?
A: Once you have made a withdrawal request, it takes up to 2 business working days for the withdrawal to be accepted. During this time, you can reverse this withdrawal

Q. I forgot my password?
A: When you click on Login, you will see a link that pops up saying 'Forgotten Password'. Please click on this and follow the instructions.
 

Trouble Shooting

With the number of different browsers available and also computer configurations whilst we always try to ensure full compatibility occasionally there could be a problem. With the internet a lot of these can be fixed by simply refreshing the page should this not work next step is the clearing of cookies and the cache on your chosen browser. Here is a link to a list of the more popular browsers and how you can do just that: http://www.wikihow.com/Clear-Your-Browser's-Cache

Should you continue to have problems with a particular browser we advise you try an alternative, if problems persist feel free to drop us an email describing what the issue is and we will assist the best we can.

It is always useful in these circumstances to take a screen shot of the problem you are having, links to how can be found here:
PC: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows
Mac: http://www.printscreenmac.com/

(Please note we are in no way affiliated with any of the above sites)