CAN WE HELP?
All of us at Reel Island wants the time that you spend with us to be as enjoyable as possible, so if you have any problems, don’t hesitate to let us know. You can call or email the Support Desk and even communicate with one of our trained support staff directly via our live chat facility.
Before you do either though, it may save you some time if you first have a quick look at our FAQ page where you should find answers to most of the little queries with which our clients most commonly need some help. In the meantime, the first thing you will definitely need to know is…
How to get started:
Our online casino games are all browser-based. So what does that actually mean? It means that you will not need to download any bulky software programme and install it on your PC or laptop. Many internet users today have learned to be wary of viruses, spyware and other forms of malware so it’s a comfort to know that, at Reel Island, no download means there is no risk.
It also means that getting started is a lot quicker. All you actually need to do is to complete the registration form and create your account. After that, just step into the lobby and you can take your pick of the casino industry’s very best in online gaming.
Incidentally, because no local software also means that all almost all of the processing takes place on our servers and the work needed by your PC’s processor is minimal. This means should never have to worry about slow and jerky play as long as your broadband connection is reasonably good.
Even better though is the fact that a browser-based system means that you can enjoy a flutter on the slots, a hand of Blackjack or a few spins of the wheel whenever and wherever you happen to be. All you need is your user name and password and, because no special software installation is required, you can access our online casino from any machine that has an internet connection though it is probably best that you don’t mention this to your boss.
Enjoy your Reel Island Experience
That’s about it. Now go ahead and have fun and if you should encounter something you don’t understand or that you feel may be cause for concern, then we’re all ears and always ready and eager to help. Just choose how you prefer to contact us and let’s talk.