Payment Terms & Conditions

All customer queries will be answered within 24 hours by our staff. Contact Us

In the event that the games are unable to play on the server all purchases made by all customers will be refunded back to the customer account.

SSL encryption is employed to protect sensitive data, this is done to ensure that all payments are carried out in a secure environment to ensure confidential handling of all customer data received.

An Invoice will be issued to a customer by email on completion of a successful transaction. In the event that you do not receive an email please contact support

For Security reasons and confirmation that the customer is using a valid card all payments require the credit card CV2/CVV code (last three digits on the back of your card).

Transactions from LPS appear on your card statement as 'AquaPay London'

Your credit/debit card will be billed immediately after purchase.

After purchase the customer is able to play immediately.

The cardholder will be debited immediately upon completion of the transaction.

We recommend that the cardholder should print out all transaction data and keep it at an easily accessible place.

It is your responsibility as the cardholder to observe the national law of your country regarding possible gambling prohibitions, and also that online gambling is only permitted for adults.

We recommend strongly that prior to playing at Reel Island, you the cardholder should print out the rules of the game and keep them at an easily accessible place.

"Internet gambling may be illegal in the jurisdiction in which you are located; if so your payment method may not be authorized to complete this transaction".

You must be 18 years of age to play.

In the event that you wish to close your account please contact support and one of our support staff will arrange for a refund and/or withdrawal of funds.